Terms of Use

Last updated: 8 April 2026

1. About these terms

These Terms of Use ("Terms") govern your access to and use of the Better Privacy website at betterprivacy.com.au, the compliance platform, documentation site at docs.betterprivacy.com.au, and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

Better Privacy is operated by Better Frameworks Pty Ltd (ABN 21685982003) ("we", "us", "our"). If you do not agree to these Terms, do not use the Services.

2. Nature of the Services

Better Privacy is a compliance guidance platform, not a law firm, and does not provide legal advice. The Services provide general information, compliance frameworks, document templates, guided assessments, and implementation guidance to help businesses understand and work toward meeting their privacy obligations.

The information, documents, and guidance provided through the Services:

  • Are general in nature and may not address your specific circumstances
  • Should not be relied upon as legal, tax, or professional advice
  • Do not create a solicitor-client, advisory, or fiduciary relationship
  • Are not a substitute for independent legal advice from a qualified practitioner
  • Do not guarantee compliance with any law, regulation, or standard

You should always seek independent legal advice before making decisions that affect your legal obligations. We strongly recommend engaging a qualified privacy lawyer to review any documents or compliance positions generated through the platform before relying on them.

3. No guarantee of compliance

While the Services are designed to help your business work toward meeting its privacy obligations, we do not warrant or guarantee that use of the Services will result in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Notifiable Data Breaches scheme, GDPR, or any other law, regulation, standard, or framework.

Compliance depends on many factors specific to your business, including how you implement the guidance, the accuracy of information you provide, your specific data processing activities, and the evolving nature of privacy law. Responsibility for achieving and maintaining compliance rests solely with you.

4. Your responsibilities

When using the Services, you agree to:

  • Provide accurate and complete information when using assessments and questionnaires
  • Review all generated documents and guidance before implementing them in your business
  • Seek independent legal advice where appropriate, particularly for complex or high-risk processing activities
  • Not rely solely on the Services as your only source of compliance guidance
  • Keep your account credentials secure and not share access with unauthorised parties
  • Use the Services only for lawful purposes and in accordance with these Terms
  • Not reproduce, redistribute, resell, or sublicense the platform, its content, or generated documents beyond your own business use

5. Intellectual property

All content on the Services — including text, frameworks, templates, assessments, control mappings, design, and software — is owned by or licensed to Better Privacy and is protected by Australian and international intellectual property laws.

Documents generated through the platform are licensed to you for use within your business. You may not resell, redistribute, or sublicense generated documents to third parties. The underlying frameworks, mappings, and methodologies remain our intellectual property.

6. Limitation of liability

To the maximum extent permitted by law, Better Privacy, its directors, employees, contractors, and affiliates will not be liable for any:

  • Loss, damage, cost, or expense (whether direct, indirect, incidental, consequential, or special) arising from or in connection with your use of the Services
  • Regulatory penalties, fines, enforcement actions, or legal proceedings arising from your compliance position or privacy practices
  • Loss of data, business interruption, loss of profits, or reputational damage
  • Reliance on any information, guidance, documents, or assessments provided through the Services
  • Errors, omissions, or inaccuracies in the content, templates, or framework mappings

Where liability cannot be excluded by law (including under the Australian Consumer Law), our total liability to you is limited to the amount you paid for the Services in the 12 months preceding the claim.

7. Disclaimer of warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that the content will be accurate, complete, or current at all times.

8. Changes to the Services and Terms

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms. We will make reasonable efforts to notify you of material changes.

9. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Sections relating to intellectual property, limitation of liability, disclaimers, and governing law survive termination.

10. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.

11. Contact

If you have questions about these Terms, contact us at info@betterprivacy.com.au.